DIRECTOR

Luke has over 10 years’ experience across nursing, emergency care, mental health, and Justice Health. After completing his Bachelor of Nursing in 2013 and being recognised as ‘New Graduate of the Year’ at Broken Hill Base Hospital, he developed strong clinical skills in emergency departments before moving into leadership roles within the prison system. Working in Justice Health highlighted the need for skilled mental health clinicians in the NDIS space, which led Luke to complete a Master of Health Management at UNSW and further specialise by working in a Mental Health Intensive Care Unit. He is committed to outcome‑focused, person‑centred support and delivering high‑quality mental health care to NDIS participants.

SUPPORT WORKER and CO OWNER

Kayla brings over ten years of experience in early childhood education and a lifelong commitment to caring roles. As a young carer for her sister, she worked closely with social workers who supported her family with compassion and consistency, an experience that shaped her desire to pursue social work. After years of educating young children and raising three of her own, Kayla followed that passion into the disability and community sector. She has a deep understanding of the lived experiences of people with disability and the strengths they hold. Kayla is dedicated to person‑centred, empowering support that honours each individual’s voice and helps them build confidence and independence.

OPERATIONS MANAGER

Kristen oversees the day‑to‑day operations of Better Care, ensuring supports run smoothly for both participants and staff. Her role includes managing rosters, coordinating appointments, maintaining NDIS compliance, and working closely with participants and stakeholders to uphold high‑quality care. She is driven by a genuine commitment to making a positive difference, and she enjoys the challenge of problem‑solving and creating stability for the people she supports. Kristen’s background includes practice management, roles across NSW Health, and experience within Justice Health, where she developed strong skills supporting individuals with complex needs. Time spent living and working in London broadened her perspective and shaped her adaptable, people‑focused approach. She believes in being the reason someone feels supported today.

ADMINISTRATION ASSISTANT

Phoebe supports the smooth day‑to‑day running of Better Care through her work in administration, coordination, and compliance. Her role includes booking participant appointments, sourcing services, maintaining staff documentation for NDIS compliance, reviewing notes, and assisting with recruitment. She is the person who steps in wherever she’s needed, ensuring the team and participants feel supported. Phoebe is motivated by knowing her work makes someone’s day easier, even behind the scenes. She is completing an undergraduate degree in Business and brings experience from aged care, executive assistant roles, and work as an independent support worker, giving her a strong understanding of both administrative and frontline needs. Outside of work, Phoebe enjoys playing and coaching netball.